Refund & Returns Policy

Last Updated: September 4, 2026

At Distro Packs Flower, we want customers to receive their orders in satisfactory condition. Because certain products may be regulated, consumable, or subject to health and safety restrictions, returns and refunds are subject to the conditions below and applicable law.

1. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

[info@distropacksflower.com]

We will attempt to accommodate cancellation requests before an order enters processing or fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible.

2. Non-Returnable Products

For health, safety, regulatory, and product-integrity reasons, certain products may not be eligible for return once delivered.

This may include opened, used, consumed, damaged, or tampered-with products.

Where applicable law provides a mandatory right of return or refund, those rights will continue to apply.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, contact us within [48 HOURS / 7 DAYS] of delivery.

Please provide:

  • Order number
  • Description of the problem
  • Photographs of the package and product where appropriate
  • Any other information reasonably requested by our support team

We may investigate the issue and, where appropriate, offer a replacement, store credit, or refund.

4. Lost or Undelivered Orders

If tracking indicates that an order was lost or the carrier confirms a delivery problem, contact us so that we can investigate.

Resolution may depend on the shipping carrier’s investigation and the circumstances of the shipment.

We are not responsible for delays or losses caused by incorrect addresses supplied by the customer.

5. Refund Processing

Approved refunds will generally be issued to the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

6. Fraudulent or Unauthorized Transactions

We reserve the right to investigate suspicious transactions.

Orders may be cancelled where we reasonably believe that a transaction is fraudulent, unauthorized, violates our policies, or presents a legal or compliance concern.

7. Contacting Us About a Return or Refund

Contact:

Email: [info@distropacksflower.com]
Order Number: Include your order number in your request.

Please do not send products back without first receiving return instructions from us.

Shipping Policy

Last Updated: September 4, 2026

Distro Packs Flower aims to process eligible orders promptly while complying with applicable laws and shipping restrictions.

1. Processing Time

Orders are generally processed within [1–3 BUSINESS DAYS] after payment and any required verification have been completed.

Processing times may be longer during holidays, promotions, periods of unusually high order volume, or circumstances outside our reasonable control.

2. Shipping Destinations

We ship only to destinations where the products ordered may legally be sold, transported, possessed, and delivered.

Shipping availability may vary by product and destination.

We reserve the right to refuse or cancel an order when shipment would violate applicable law, regulations, carrier requirements, or our internal compliance procedures.

3. Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

We are not responsible for delivery problems caused by:

  • Incorrect addresses
  • Missing apartment or unit numbers
  • Incorrect postal codes
  • Incomplete recipient information
  • Refusal to accept delivery
  • Failure to comply with carrier delivery requirements

4. Age or Eligibility Verification

Where required by law, customers may be required to provide information or complete an age or eligibility verification process before an order can be fulfilled.

Failure to complete a required verification may result in order cancellation.

5. Shipping Times

Estimated delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

  • Carrier delays
  • Weather
  • Holidays
  • Address issues
  • Regulatory requirements
  • Customs or governmental procedures
  • Unforeseen operational disruptions

6. Tracking

Where tracking is available, tracking information will be provided through the applicable shipping service.

Once an order has been transferred to the shipping carrier, delivery timing is largely outside our control.

7. Undeliverable Packages

If a package is returned because of an incorrect address, refused delivery, failure to meet eligibility requirements, or another issue caused by the customer, additional shipping charges may apply before reshipment.

Where reshipment is not possible, any refund will be handled according to our Refund & Returns Policy and applicable law.

8. Restricted or Prohibited Destinations

We do not knowingly ship products to locations where their shipment, possession, sale, or delivery is prohibited.

If we determine that an order cannot legally be fulfilled, we may cancel the order and process any applicable refund.

Customers are responsible for understanding the laws applicable to their location.

9. Discreet Packaging

Where legally and operationally appropriate, orders may be packaged in a manner designed to minimize unnecessary disclosure of the contents.

Discreet packaging does not override carrier, customs, regulatory, identification, or legal requirements.

10. Contact

For shipping questions, contact:

Distro Packs Flower
Email: [info@distropacksflower.com]